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First aid course · Lesson 1

Behaviour at the accident scene

The chain of survival, your own protection and the right emergency call – in the first few minutes someone’s survival is often decided.

The chain of survival

Everything in the first aid course is built on one image: the chain of survival. Every link must hold, otherwise the chain breaks. The first three links are you as the first responder – and this is often where survival is decided.

The five links of the chain of survival1. Secure the scene & protect yourselfYour own safety first2. Emergency call 144Alert the ambulance3. First aidLife-saving measures4. Emergency servicesAmbulance and Rega5. HospitalFurther treatmentYour job as first responderProfessional rescue

The first three links are up to you.

Protect yourself: Look – Think – Act

Before you intervene, get an overview within a few seconds: what happened? What dangers are there for me, the casualties and others? What needs to be done? Your own safety always comes first.

At a traffic accident this means: hazard lights on, put on a safety vest, place the warning triangle at least 50 m (100 m on the motorway) before the scene and warn others. Watch out for moving traffic, leaking fuel, fire or electricity. Only once the scene is secured do you tend to the injured person.

RememberWhoever rushes headlong into danger becomes a second victim – and helps no one. Think first, then act.

Making the emergency call correctly

Call early – better once too often than too late. In a medical emergency you dial 144.

Emergency numbers Switzerland
144
Ambulance
117
Police
118
Fire brigade
1414
Rega · air rescue
112
European emergency
145
Tox Info · poisoning

On the phone, calmly answer the key questions:

  • Where did it happen?
  • What happened?
  • How many people are affected?
  • Which injuries or symptoms?
  • Wait – never hang up first, the dispatch centre ends the call.
TipKeep in mind: where, what, how many people, which injuries – and wait. That way you forget nothing on the phone.

The duty to assist

In Switzerland, helping is not optional but a duty. Under Article 128 of the Criminal Code there is a legal duty to assist – anyone who fails to give reasonable help to a person in mortal danger is liable to prosecution. "Reasonable" means: within your means and without seriously endangering yourself. Even making an emergency call meets the minimum. Anyone who helps to the best of their knowledge need not fear legal consequences – doing nothing is the real risk.

Next step

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This learning part prepares you for the course – the life-saving skills you practise and consolidate in person on the manikin. Test your knowledge now in the quiz:

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